Shipping policy

Shipping Policy — SpiderPaws

Thanks for shopping with SpiderPaws! Here's everything you need to know about how we get your order to you.

Processing Time

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays) after payment is confirmed. During peak Halloween season (late September–October), processing may take slightly longer due to higher order volume — we'll always do our best to get your costume to you in time for the big day.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Times & Rates

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays caused by customs, weather, or carrier disruptions are outside of our control.

Order Tracking

You can track your order at any time using the tracking link sent to your email once your order ships. If your tracking hasn't updated in 5+ business days, please contact us at pawspiderteam@hotmail.com and we'll look into it.

Shipping to Multiple Addresses

We're currently only able to ship to one address per order. If you'd like items sent to different addresses, please place separate orders.

Customs, Duties & Taxes (International Orders)

For orders shipped outside the United States, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before ordering.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at pawspiderteam@hotmail.com as soon as possible — we can only make changes before the order ships.

Lost or Stolen Packages

SpiderPaws is not responsible for packages that are lost, stolen, or damaged after being marked as "delivered" by the carrier. If this happens, we recommend filing a claim directly with the shipping carrier. We're happy to assist by providing tracking details and documentation to support your claim.

Order Delays During Halloween Season

Halloween is our busiest time of year, and carrier delays can happen — especially close to October 31st. To help ensure your costume arrives in time, we recommend ordering as early as possible. We are not able to guarantee delivery by a specific date.